Business and ICT Alignment in Higher Education: A Case Study in Measuring Maturity

  • Balbir S. Barn
  • Tony Clark
  • Gary Hearne
Conference paper


Aligning information communication technology (ICT) to business goals is a common issue cited by senior executives. In the UK, the Joint Information Systems Committee (JISC), a government funded body for driving innovation in UK education and research by championing digital technologies, has also focussed its attention on the need for alignment in higher education. This paper reports on the deployment of a strategic ICT (SICT) toolkit that aims to provide a maturity measure of the extent of strategic alignment of an institution. The results from the survey distributed to 65 senior managers in the organization provide a maturity measure and indicate that Enterprise Architecture and integration requirements between business and IS planning are central to increasing the maturity levels for universities engaged in business and IT alignment (BIA).


Business Process Senior Manager Maturity Level Enterprise Architecture Information Communication Technology 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


  1. 1.
  2. 2.
    Avison D, Jones J, Powell P, Wilson D (2004) Using and validating the Strategic Alignment Model. J Strateg Inf Syst 13(3):223–246CrossRefGoogle Scholar
  3. 3.
    Barn B, Dexter H, Oussena S, Petch J (2007) Synthesis of multiple process models for creating a rich enterprise application reference model for service oriented architectures. IADIS Appl Comput J 10(1.89):5775Google Scholar
  4. 4.
    Bergeron F, Raymond L, Rivard S (2004) Ideal patterns of strategic alignment and business performance. Inf Manag 41(8):1003–1020CrossRefGoogle Scholar
  5. 5.
    Blunch NJ (2008) Introduction to structural equation modelling using SPSS and AMOS. Sage, LondonMATHGoogle Scholar
  6. 6.
    Chan YE, Reich BH (2007) IT alignment: what have we learned? J Inf Technol 22(4):297–315CrossRefGoogle Scholar
  7. 7.
    Chan YE, Sabherwal R, Thatcher JB (2006) Antecedents and outcomes of strategic is alignment: an empirical investigation. IEEE Trans Eng Manag 53(1):27–47Google Scholar
  8. 8.
    Duke J, Jordan A, Powell B (2008) A study for the JISC into the integration of technology into institutional strategies.
  9. 9.
    Gregor S, Hart D, Martin N (2007) Enterprise architectures: enablers of business strategy and is/it alignment in government. Inf Technol People 20(2):96–120CrossRefGoogle Scholar
  10. 10.
    Henderson JC, Venkatraman N (1993) Strategic alignment: leveraging information technology for transforming organizations. IBM Syst J 32(1):4–16CrossRefGoogle Scholar
  11. 11.
    Hoogervorst J (2004) Enterprise architecture: enabling integration, agility and change. Int J Coop Inf Syst 13(3):213–233CrossRefGoogle Scholar
  12. 12.
    Huang J, Newell S, Poulson B, Galliers RD (2005) Deriving value from a commodity process: a case study of the strategic planning and management of a call center. In: ECIS 2005 proceedings, p 39Google Scholar
  13. 13.
    Khaiata M, Zualkernan IA (2009) A simple instrument to measure IT-business alignment maturity. Inf Syst Manag 26(2):138–152CrossRefGoogle Scholar
  14. 14.
    Lindström Å, Johnson P, Johansson E, Ekstedt M, Simonsson M (2006) A survey on CIO concerns-do enterprise architecture frameworks support them? Inf Syst Front 8(2):81–90CrossRefGoogle Scholar
  15. 15.
    Luftman J (2004) Assessing business-IT alignment maturity. In: Strategies for information technology governance. Idea Group Publishing, London, UK, p 99Google Scholar
  16. 16.
    McLean ER, Soden JV (1977) Strategic planning for MIS. Wiley, New YorkGoogle Scholar
  17. 17.
    Motjolopane I, Brown I (2004) Strategic business-IT alignment, and factors of influence: a case study in a public tertiary education institution. In: Proceedings of the 2004 annual research conference of the South African institute of computer scientists and information technologists on IT research in developing countries. South African Institute for Computer Scientists and Information Technologists. Cape Town, South Africa, pp 147–156Google Scholar
  18. 18.
    Pereira CM, Sousa P (2005) Enterprise architecture: business and IT alignment. In: Proceedings of the 2005 ACM symposium on applied computing. ACM, New York, p 1345Google Scholar
  19. 19.
    Reich BH, Benbasat I (1996) Measuring the linkage between business and information technology objectives. MIS Q 20(1):55–81Google Scholar
  20. 20.
    Sabherwal R, Kirs P (1994) The alignment between organizational critical success factors and information technology capability in academic institutions. Decis Sci 25(2):301–330Google Scholar
  21. 21.
    Vargas Chevez N (2010) A unified strategic business and IT alignment model: a study in the public universities of Nicaragua. In: AMCIS. AIS Electronic Library, KTHGoogle Scholar
  22. 22.
    Zachman JA (1999) A framework for information systems architecture. IBM Syst J 38(2/3):276–292Google Scholar

Copyright information

© Springer Science+Business Media, LLC 2013

Authors and Affiliations

  1. 1.Middlesex UniversityLondonUK

Personalised recommendations