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Integrating Enterprise Architecture and IT Service Management

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Abstract

The increased adoption of IT by all organizations has led to more complex IT infrastructures, enforcing the need for guidelines that will allow the alignment and management between an organization’s architectures. To answer this need, different frameworks in the IT Governance area have been proposed, namely the widely adopted IT Service Management framework (ITIL) as well as different frameworks following Enterprise Architecture principles. In a time when rationalization is necessary and convergence and aggregation are motto, maintaining these two approaches, which may in fact overlap in some points, is an inefficient waste of resources. In literature review and framework research, we noticed few scientific references regarding integration, which increases the theme’s relevance. Considering that both these domains are complementary, this paper pro-poses the integration between ITIL and Enterprise Architecture principles, with Services as the integration key point.

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Author information

Authors and Affiliations

  1. Dep. Eng. Informática, Instituto Superior Técnico, Av. Rovisco Pais,1, Lisbon, Portugal

    Nelson Gama, Pedro Sousa & Miguel Mira da Silva

Authors
  1. Nelson Gama
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  2. Pedro Sousa
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  3. Miguel Mira da Silva
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Corresponding author

Correspondence to Nelson Gama .

Editor information

Editors and Affiliations

  1. Monash University, Caaulfield East, Victoria, Australia

    Henry Linger

  2. Monash University, Caulfield East, Victoria, Australia

    Julie Fisher

  3. Box Hill Institute, Box Hill, Victoria, Australia

    Andrew Barnden

  4. National University of Ireland, Galway, Ireland

    Chris Barry

  5. National University of Ireland, Galway, Ireland

    Michael Lang

  6. City University of Hong Kong, Kowloon, Hong Kong SAR

    Christoph Schneider

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© 2013 Springer Science+Business Media, LLC

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Gama, N., Sousa, P., da Silva, M.M. (2013). Integrating Enterprise Architecture and IT Service Management. In: Linger, H., Fisher, J., Barnden, A., Barry, C., Lang, M., Schneider, C. (eds) Building Sustainable Information Systems. Springer, Boston, MA. https://doi.org/10.1007/978-1-4614-7540-8_12

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  • DOI: https://doi.org/10.1007/978-1-4614-7540-8_12

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  • Publisher Name: Springer, Boston, MA

  • Print ISBN: 978-1-4614-7539-2

  • Online ISBN: 978-1-4614-7540-8

  • eBook Packages: Computer ScienceComputer Science (R0)

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