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BPR and Malcolm Baldrige National Quality Program

  • Sanjay Mohapatra
Chapter
Part of the Management for Professionals book series (MANAGPROF)

Abstract

The history of Malcolm Baldrige National Quality Award (MBNQA) dates back to 1980s. With the expanding and demanding global market, the competition became intense. The cost and quality focus of Japan emerged as a challenge to American firms. America realized that they need to focus on quality in order to survive in the changed market dynamics.

Keywords

Customer Engagement Customer Focus Quality Award Business Excellence Visionary Leadership 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

Bibliography

  1. http://en.wikipedia.org/wiki/Malcolm_Baldrige_National_Quality_Award Alignment of the Malcolm Baldrige Criteria for Performance Excellence.pdf. RDYoung—The Baldrige quality process.pdf

Copyright information

© Springer Science+Business Media New York 2013

Authors and Affiliations

  • Sanjay Mohapatra
    • 1
  1. 1.Xavier Institute of ManagementBhubaneswarIndia

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