Abstract
What are differences and similarities between Kansei engineering and service engineering? Control theory and measurement technology provide an analogous perspective. However, tools for service engineering are also useful for implementation of Kansei-type agents. For Kansei engineering, an individual sense of value is an important factor. Therefore, relations of a target system are analyzed by the covariance structure analytical method and expressed with ontology to construct a general structure of the system. Then individual relations are examined using a Bayesian network to treat them precisely. We present practical applications as examples.
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© 2012 Springer Science+Business Media New York
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Uozumi, T. (2012). Kansei Engineering and Service Engineering. In: Saeed, K., Nagashima, T. (eds) Biometrics and Kansei Engineering. Springer, New York, NY. https://doi.org/10.1007/978-1-4614-5608-7_14
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DOI: https://doi.org/10.1007/978-1-4614-5608-7_14
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