Abstract
One of the most important aspects of IT service management (ITSM) and government is configuration management, more specifically, within ITIL framework. It is considered as a basic process as it gathers, manages, and links vital information to the rest of the processes. The key to implement this process is the configuration management database (CMDB). However, commercial tools that implement CMDB are always oriented to large organizations; they are not flexible and difficult to adapt to small companies or to those that need a major flexibility in its service management. In this chapter, we present a simple, comprehensive, versatile meta model, based on business services, from which you can generate CMDB models adaptable to the needs of both small and large organizations and those that need greater flexibility in managing their services.
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Saenz, J., Fernandez, E., De La Camara, M. (2013). A CMDB Meta Model Based on Services. In: Pooley, R., Coady, J., Schneider, C., Linger, H., Barry, C., Lang, M. (eds) Information Systems Development. Springer, New York, NY. https://doi.org/10.1007/978-1-4614-4951-5_21
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DOI: https://doi.org/10.1007/978-1-4614-4951-5_21
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