Identify and Classify the Critical Success Factors for a Successful Process Deployment

Abstract

Many methodologies, models, and standards have been developed to help organizations in achieving their process improvement objectives. However, when the organizations implement new processes present difficulties, depending on the process deployment strategy. A survey was conducted to analyze what the issues related to process deployment initiatives are. The result survey shows there are great differences among the centers depending on the process deployment strategy. It is a key factor to design and plan a deployment strategy very early with dedicated resources. The plan is needed to get management support. It is necessary to have a Process Asset Library (PAL) with easy access and ease of use by staff. The PAL allows knowledge sharing across the organization. The implementation of new processes in organizations is a change. It is necessary to consider the technical and human aspects. This chapter presents the elements of process deployment and the critical success factors to take into account in the process deployment and proposes a method of process deployment to be used in software projects. This highlights the importance of having an effective process deployment strategy with the objective that the process can be adopted, used, and institutionalized. The results of a case study on experiences of process deployment and the critical success factors are included.