Applying the IPM Framework to Improve Remote Performance Management in the Contexts of Chronic Disease Care

  • Fatemeh Hoda Moghimi
  • Steve Goldberg
  • Nilmini Wickramasinghe
Part of the Healthcare Delivery in the Information Age book series (Healthcare Delivery Inform. Age)


The exponential growth of data coupled with a rapid increase of service demands in healthcare contexts requires a robust framework, which can support IT intelligent solutions as well as web-based service handling. We proffer the Intelligent Performance Management (IPM) framework as such an Internet based model that can enable greater access to clinical components by providing collaborative layers for service offerings on the web using Business Intelligence techniques. Thus, this chapter examines the technical and conceptual layers of the IPM framework and also defines some of the associated knowledge driven healthcare services by the IPM model in order to enhance healthcare performance management. To illustrate the benefits of the IPM framework to improve web-based performance management in healthcare contexts, we focus on chronic disease care in the case of improving a new wireless monitoring solution, an area, which requires high-quality performance management to facilitate development of appropriate remote care and management.


Intelligent performance management Web services Business intelligence Knowledge management Chronic disease care 


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Copyright information

© Springer Science+Business Media New York 2013

Authors and Affiliations

  • Fatemeh Hoda Moghimi
    • 1
  • Steve Goldberg
    • 2
  • Nilmini Wickramasinghe
    • 1
  1. 1.Epworth Chair Health Information ManagementSchool of Business Information Technology and Logistics, RMIT UniversityMelbourne VICAustralia
  2. 2.OntarioCanada

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