Abstract
During the Continual Service Improvement stage, the IT organization collects data and feedback from users, customers, stakeholders, and other sources to enhance services and how they are provided.
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Long, J.O. (2012). Continual Service Improvement. In: ITIL® 2011 At a Glance. SpringerBriefs in Computer Science. Springer, New York, NY. https://doi.org/10.1007/978-1-4614-3897-7_7
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DOI: https://doi.org/10.1007/978-1-4614-3897-7_7
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