Abstract
This book is designed as a quick reference for ITIL® 2011. It is not intended as an overview of ITIL® 2011 but merely as a memory jogger. It is suggested that you first familiarize yourself with the ITIL® 2011 documentation before using this book. This book contains references to more detailed material found in ITIL® 2011.
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Long, J.O. (2012). Introduction. In: ITIL® 2011 At a Glance. SpringerBriefs in Computer Science. Springer, New York, NY. https://doi.org/10.1007/978-1-4614-3897-7_1
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DOI: https://doi.org/10.1007/978-1-4614-3897-7_1
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