Engaging Conflict While Fostering Cooperation: An Organizational Case Study

  • Michael J. Urick
  • Vaughn Crandall
Part of the Peace Psychology Book Series book series (PPBS)


This case study chapter is about a primary care-focused medical school that undertook a strategic planning process using Action Evaluation in order to craft a new mission statement and build greater alignment among its faculty and administrators. A conflict soon emerged between two identity groups (primary care and specialist physicians) causing the Action Evaluation process to be put on hold. Consultants switched to the ARIA conflict engagement model to help bring out Antagonism from the past and Resonance in the present and eventually move back into Action Evaluation for the future.


Primary Care Faculty Member Primary Care Physician Action Evaluation Aria Process 
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Copyright information

© Springer Science+Business Media New York 2012

Authors and Affiliations

  1. 1.Alex G. McKenna School of Business, Economics, and Government, St. Vincent CollegeLatrobeUSA
  2. 2.Center for Crime Prevention and Control, John Jay College of Criminal JusticeNew YorkUSA

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