Abstract
The qualitative data of this study of emotional labor were primarily collected at intervals over a period of three years (1999–2002) Gray 2001, 2002a, b; Gray and Smith 2000b, c). The data were built upon by later research (2005–2009) Gray 2009a, b, 2010; Gray and Smith 2009). The research took into account a variety of sources in the health and social care sectors, which are described in Tables 5.1 and 5.2.
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Gray, B. (2012). Sample, Methods, and Methodology. In: Face to Face with Emotions in Health and Social Care. Springer, New York, NY. https://doi.org/10.1007/978-1-4614-3402-3_5
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