Abstract
Conversations in and about the work processes have a considerable effect on the efficiency and overall process cost for all companies. But most companies trust this key aspect to everyday conversation heuristics that essentially only search for plausibility where the conversations then end. Automatically generated knowledge maps can help to guide existing misconceptions back to the conversation within and between different kinds of expertise, thus allowing more effective planning and monitoring. This chapter contains an introduction and discussion of a knowledge mapping method that only uses documents, which already exist within companies. The described approach will be useful for project managers, heads of organizational units, to improve team communication and ultimately performance (not sure if this is true but it needs a summative/conclusion/benefit statement).
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Pirnay-Dummer, P. (2014). Gainfully Guided Misconception. In: Ifenthaler, D., Hanewald, R. (eds) Digital Knowledge Maps in Education. Springer, New York, NY. https://doi.org/10.1007/978-1-4614-3178-7_14
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