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Literature Review

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Abstract

Benchmarking is defined as the process of finding, adapting and implementing outstanding practices. It includes the search for outstanding practices that lead to superior performance. It is a process of comparing agencies’ operations and performance against recognized standards and improving those operations to simulate or match the effectiveness of the standard-bearers, Bemowski (1991), Burke (2005), Camp (1989) and Delayne (2005). Also, benchmark, as a noun, refers to the numerical target or reference point for future performance resulting from such comparisons and improvements.

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Authors and Affiliations

  1. Xavier Institute of Management, Bhubaneswar, Orissa, India

    Sanjay Mohapatra

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  1. Sanjay Mohapatra
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Mohapatra, S. (2012). Literature Review. In: Information Theory and Best Practices in the IT Industry. Springer, Boston, MA. https://doi.org/10.1007/978-1-4614-3043-8_2

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