Abstract
Setting an example for the global financial industry, BBVA established its Innovation Network in 2006 to be an open innovation ecosystem. This chapter describes the origins, network selection of five international poles, and various development stages of the Innovation Network, as well as the planned future configuration. In addition, a case study of a new ATM machine named ABIL is presented, in which the goal was to create sustained value by enhancing each and every dimension of customer experience.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Notes
- 1.
See more details at http://www.proinno-europe.eu/page/summary-innovation-index-0
- 2.
See more details at http://wp.moma.org/talk_to_me/whos-talking/objects/
- 3.
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2012 Springer Science+Business Media, LLC
About this chapter
Cite this chapter
Alonso, Á.M., Cermeño, J.S. (2012). The BBVA Innovation Network. In: MacGregor, S., Carleton, T. (eds) Sustaining Innovation. Innovation, Technology, and Knowledge Management. Springer, New York, NY. https://doi.org/10.1007/978-1-4614-2077-4_8
Download citation
DOI: https://doi.org/10.1007/978-1-4614-2077-4_8
Published:
Publisher Name: Springer, New York, NY
Print ISBN: 978-1-4614-2076-7
Online ISBN: 978-1-4614-2077-4
eBook Packages: Business and EconomicsBusiness and Management (R0)