Introduction to the Organization and its Environment Cases
Moving on from analysis of business models, this section considers relations between organisations and the environments they exist in. These relations may be shaped by business model innovation—organisations may have to cope with disruptions imposed by others—and may trigger the search for new business models. In these chapters, we will be looking in particular at public-private partnerships, where at least the “public” part of the partnership may be unused to thinking in business model terms. But changing boundaries of public services, related to environmental features such as changing demand for services and transformations of political thinking, mean that business processes are liable to be restructured and redistributed across organisations. These chapters consider how innovation in public services is intertwined with such change. Drawing on a wide range of examples, they point the way to fruitful directions for service research—and important topics for innovation management as well as social policy.