Circles of Customer Need: A Contribution to Customer-Centric Service Provision in a Local Community

  • Jane Searles
  • Bob Snowdon
Part of the Service Science: Research and Innovations in the Service Economy book series (SSRI)


This chapter explores the concept of customer-centric service provision in a local community and how it could work. It is based on past projects and on-going work at Chorley Borough Council on Circles of Customer Need. This approach applies holistic living or open-systems approaches to front-line customer engagement.


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Copyright information

© Springer Science+Business Media New York 2012

Authors and Affiliations

  • Jane Searles
    • 1
  • Bob Snowdon
    • 2
  1. 1.Systems ConsultantStaffordshireUK
  2. 2.School of Computer ScienceUniversity of ManchesterManchesterUK

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