An End-User Friendly Service Delivery Platform for the Public Sector

  • Sonja Meyer
  • Juergen Vogel
  • Nikolay Mehandjiev
Part of the Service Science: Research and Innovations in the Service Economy book series (SSRI)


We present a service innovation scenario where semantic web services and visual process specification allow public sector workers to easily modify and adapt administrative services and processes, thus responding to new challenges such as the implementation of the European Services Directive and other recent developments. Our use case is based upon a novel Service Delivery Platform developed in the EU FP7 project SOA4All.


  1. European Commission (2007) Handbook on implementation of the services directive. Brussels,Commission of the European Communities Internal Market and Services DG Google Scholar
  2. European Parliament (2006) Directive 2006/123/EC of the European parliament and of the council of 12 December 2006 on services in the internal market, OJ L376 27 Dec 2006Google Scholar
  3. European Union (2007) Report on current practice of process modelling projects and techniques in European public administrations, deliverable D1.1 from EU FP6 project PICTUREGoogle Scholar

Further Reading

  1. Mehandjiev N, Sutcliffe A, Lee D (2006) Organisational view of end-user development. In: Lieberman H, Paterno F, Wulf V (eds) End-user development, Human-computer interaction Series 9. Springer, Netherlands, pp 371–399. ISBN: 978-4020-5386-3Google Scholar
  2. Sutcliffe A, Lee D, Mehandjiev N (2003) Contributions, costs and prospects for end-user development. Proceedings of the HCI international conference, Lawrence Erlbaum Associates, Inc New Jersey, USAGoogle Scholar
  3. Wulf V, Jarke M (2004) The economics of end-user development. Commun ACM (Special issue on End User Development) 47(9):41–42CrossRefGoogle Scholar

Copyright information

© Springer Science+Business Media New York 2012

Authors and Affiliations

  • Sonja Meyer
    • 1
  • Juergen Vogel
    • 1
  • Nikolay Mehandjiev
    • 2
  1. 1.SAP ResearchSt GallenSwitzerland
  2. 2.Manchester Business SchoolThe University of ManchesterManchesterUK

Personalised recommendations