Abstract
We present a service innovation scenario where semantic web services and visual process specification allow public sector workers to easily modify and adapt administrative services and processes, thus responding to new challenges such as the implementation of the European Services Directive and other recent developments. Our use case is based upon a novel Service Delivery Platform developed in the EU FP7 project SOA4All.
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References
European Commission (2007) Handbook on implementation of the services directive. Brussels,Commission of the European Communities Internal Market and Services DG http://www.soa4all.eu/
European Parliament (2006) Directive 2006/123/EC of the European parliament and of the council of 12 December 2006 on services in the internal market, OJ L376 27 Dec 2006
European Union (2007) Report on current practice of process modelling projects and techniques in European public administrations, deliverable D1.1 from EU FP6 project PICTURE
Further Reading
Mehandjiev N, Sutcliffe A, Lee D (2006) Organisational view of end-user development. In: Lieberman H, Paterno F, Wulf V (eds) End-user development, Human-computer interaction Series 9. Springer, Netherlands, pp 371–399. ISBN: 978-4020-5386-3
Sutcliffe A, Lee D, Mehandjiev N (2003) Contributions, costs and prospects for end-user development. Proceedings of the HCI international conference, Lawrence Erlbaum Associates, Inc New Jersey, USA
Wulf V, Jarke M (2004) The economics of end-user development. Commun ACM (Special issue on End User Development) 47(9):41–42
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Meyer, S., Vogel, J., Mehandjiev, N. (2012). An End-User Friendly Service Delivery Platform for the Public Sector. In: Macaulay, L., Miles, I., Wilby, J., Tan, Y., Zhao, L., Theodoulidis, B. (eds) Case Studies in Service Innovation. Service Science: Research and Innovations in the Service Economy. Springer, New York, NY. https://doi.org/10.1007/978-1-4614-1972-3_28
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DOI: https://doi.org/10.1007/978-1-4614-1972-3_28
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