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Introduction to Technology Innovation Cases

  • Michael Lyons
Part of the Service Science: Research and Innovations in the Service Economy book series (SSRI)

Abstract

Developments in technology change both what services can be offered and how they can be supplied. This section contains six papers in which a major focus is the use of new technology, particularly ICT, to develop new services. In the majority of papers, the main driver of technological innovation is a desire to exploit new capabilities offered by advances in technology. However, despite the focus on technological innovation, the papers in this section demonstrate that this rarely occurs in isolation; sometimes, the effects of technological innovation can be surprisingly far-reaching. Overall, the papers show both the range of technological innovation, and the way it is closely coupled to other innovation activities.

References

  1. Davies J, Duke A, Stinčić S, Mehandjiev N, Rey GÁ (2012) Chasing the long tail: growth through personalised telecoms services. In: Macaulay LA et al (eds) Case studies in service innovation. Springer Science, New YorkGoogle Scholar
  2. Hung Y-C, Tseng PTY (2012) The benefit of knowledge sharing: a case study of real estate brokerage service. In: Macaulay LA et al (eds) Case studies in service innovation. Springer Science, New YorkGoogle Scholar
  3. Macaulay LA, Keeling K, Keeling D, Mitchell C, Tan YL (2012) Using virtual world technology to deliver educational services. In: Macaulay LA et al (eds) Case studies in service innovation. Springer Science, New YorkGoogle Scholar
  4. Meyer S, Vogel J, Mehandjiev N (2012) An end-user friendly service delivery platform for the public sector. In: Macaulay LA et al (eds) Case studies in service innovation. Springer Science, New YorkGoogle Scholar
  5. Moyer C (2012) Partnering for technology-led innovation to deliver enterprise service innovation- ultra high resolution seismic sensing solution. In: Macaulay LA et al (eds) Case studies in service innovation. Springer Science, New YorkGoogle Scholar
  6. Parmar R (2012) Information technology enabled business platforms. In: Macaulay LA et al (eds) Case studies in service innovation. Springer Science, New YorkGoogle Scholar

Copyright information

© Springer Science+Business Media New York 2012

Authors and Affiliations

  • Michael Lyons
    • 1
  1. 1.BT Innovate and DesignIpswichUK

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