Soft Systems Methodology and Innovation

  • Giles Hindle
Part of the Service Science: Research and Innovations in the Service Economy book series (SSRI)


The aim of this chapter is to illustrate how to apply soft systems methodology (SSM) in the context of service innovation and as such has a slightly different structure to that of other chapters. A brief overview of the main steps of SSM is presented together with a case vignette of innovation in a large public sector service.


Occupational Therapist Medical Standard Core Activity Service Innovation Case Vignette 
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  1. Checkland PB, Poulter J (2006) Learning for action: A short definitive account of Soft Systems Methodology and its use for practitioners, teachers and students. Wiley, ChichesterGoogle Scholar
  2. Checkland PB, Scholes J (1999) Soft Systems Methodology in action. Wiley, ChichesterGoogle Scholar
  3. Hindle GA, Franco LA (2010) Combining problem structuring methods to conduct applied research: A mixed methods approach to studying fitness-to-drive in the UK. J Oper Res Soc 60(12):1637–1648CrossRefGoogle Scholar

Copyright information

© Springer Science+Business Media New York 2012

Authors and Affiliations

  • Giles Hindle
    • 1
  1. 1.Centre for Systems StudiesHull University Business SchoolHullUK

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