This essay discusses how service innovation has moved from being a topic attracting little interest, to one that is increasingly focus in innovation studies. While this means taking account of issues that have generally been neglected in innovation analysis, the case is made that we can move to more integrated views of innovation and innovation processes which take into account both common and specific features across sectors and different types of organisation, and across a wider spectrum of innovations than captured in standard classifications such as product versus process. The essay reviews studies discussing varieties of innovation and innovation management across modern economies, and outlines multidimensional approaches to service innovation that should prove useful for further analysis.


Service Industry Service Activity Mass Customisation Service Firm Service Innovation 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


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Copyright information

© Springer Science+Business Media New York 2012

Authors and Affiliations

  • Ian Miles
    • 1
  1. 1.Manchester Institute of Innovation ResearchManchester Business SchoolManchesterUK

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