Abstract
Successful doctor–patient communication is characterized by a balance between patient-centered interview techniques and doctor-centered interview techniques. The most important patient-centered interview techniques are: Let the patients finish talking, ask open-ended questions, summarize the contents, and reflect the patient’s emotions. Doctor-centered interview techniques are: closed-ended questions, interruption, and transparency of contents and of the interview phases. A model of how to handle challenging and aggressive patients is presented in this chapter.
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© 2014 Springer Science+Business Media New York
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Fritzsche, K. et al. (2014). Doctor–Patient Communication. In: Fritzsche, K., McDaniel, S., Wirsching, M. (eds) Psychosomatic Medicine. Springer, New York, NY. https://doi.org/10.1007/978-1-4614-1022-5_6
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DOI: https://doi.org/10.1007/978-1-4614-1022-5_6
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