A major concern in the provision of services to handicapped and mentally ill persons in this country has been the frequent recognition of unsatisfactory living conditions in institutional settings. Institutions have been criticized for almost every conceivable aspect of client care and training (Risley & Favell, 1979). One component of institutional services that has received particular attention in this respect is the performance of direct care staff. Such attention has resulted from the well-recognized importance attendant performance has on the welfare of institutionalized residents as well as the often cited deficiencies in the work activities of these staff persons (Reid & Whitman, 1983).
KeywordsStaff Training Apply Behavior Analysis Direct Care Verbal Feedback Staff Person
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