Project-Level Discretion

Abstract

Rule implementation encountered difficulties at the project level as well as at the central office. According to the procedures, project managers were required to accept all applicants sent to them by the Tenant Selection Department. However, unlike central office staff, managers were in a position that called for sustained interaction with the same tenants, and therefore they resisted central office policies that negated their power personally to select applicants whom they considered “good” tenants.