Linking strategies to actions: integrated performance measurement systems for competitive advantage

  • Archie LockamyIII
  • James F. CoxIII
Part of the Manufacturing Systems Engineering Series book series (MSES, volume 1)


International competition has changed the nature of the US manufacturing environment. Manufacturing firms must now strategically examine customers’ needs in all served market segments for competitive survival. Moreover, firms must determine those products or service attributes which are ‘order qualifiers’ — necessary for either getting into or staying in the market place — from those attributes which are ‘order winners’ — necessary for increasing market share (Hill, 1989).


Total Quality Management Plant Flexibility Strategic Objective Performance Measurement System Division Management 
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Copyright information

© Chapman & Hall 1997

Authors and Affiliations

  • Archie LockamyIII
  • James F. CoxIII

There are no affiliations available

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