Using Auditing Results To Manage The ESD Program

Abstract

As explained in Chapter 8, auditing reports provide the coordinator with essential, timely information enabling him to understand the current status of the program. Only with this knowledge are good decisions and sound management possible. There should always be answers to the following questions: What major problems might currently stand in the way of perfect compliance or zero deviations? Were past efforts to solve major problems successful? Are resources being used to their best advantage? Are additional resources or support needed? Has there been any progress over the past two months? Can management count on further progress? Is a systemic change necessary to realize further improvement? Has management been kept informed?