For the expenses associated with ESD control to be justifiable, there must be an economically sound payback and benefit. The measurement of this payback has been an elusive problem for many companies. However, as reported in earlier chapters, we have had considerable success in showing that a well-managed ESD control program introduces dramatic improvements. Financial indicators alone provide sufficient justification for the program, but when the intangible benefits are added, the value of an ESD program becomes overwhelming.
KeywordsCustomer Satisfaction Financial Indicator Product Offering Floor Tile Intangible Benefit
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