Training for Measurable Goals

  • G. Theodore Dangelmayer


Does training make a difference? It certainly does! Our experience shows that employees who are trained to comply with ESD control procedures do a better job. The evidence comes from our auditing reports. They show that untrained employees account for most of the deviations, while trained employees cause very few deviations. For example, during one auditing period, four out of every five deviations were caused by employees with little or no training (Figure 11-1). Subsequent audits revealed that when employees received training or were given additional training, the number of deviations in those work areas decreased dramatically.


Work Behavior Voltage Response Teaching Goal Audit Report Sensitive Device 
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Copyright information

© AT&T Bell Laboratories 1990

Authors and Affiliations

  • G. Theodore Dangelmayer
    • 1
  1. 1.AT&T Network SystemsUSA

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