Twelve Critical Factors in ESD Program Management
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Developing, implementing, and managing a successful ESD program requires a total system approach that extends from product design to customer acceptance. The program will need to be well managed and woven into every aspect of the manufacturing process in order to produce lasting success. In fact, a well-managed program can be far more effective than one well stocked with expensive supplies. The twelve critical factors described in this chapter (Table 1-1) form the basis of successful ESD program management.
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