Process Management vs. Problem Solving: Choosing an Appropriate Perspective for Evaluating Human Resource Systems

Abstract

Professionals in the HR field have been saying for some time that human resources are a “strategic” resource in business today, and have argued that they should be included in the strategic management activities of their firms. While the former is true, the latter must be earned through demonstration that they are prepared to make a meaningful contribution to corporate strategy and overall organizational goals. This demonstration must begin with evidence that the HR functions, and its programs, are addressing and meeting critical corporate needs. Such evidence is, in turn, dependent on the existence of an effective comprehensive system evaluation process focusing on the strategic contribution of human resource policies and practices.