Process Management vs. Problem Solving: Choosing an Appropriate Perspective for Evaluating Human Resource Systems
Professionals in the HR field have been saying for some time that human resources are a “strategic” resource in business today, and have argued that they should be included in the strategic management activities of their firms. While the former is true, the latter must be earned through demonstration that they are prepared to make a meaningful contribution to corporate strategy and overall organizational goals. This demonstration must begin with evidence that the HR functions, and its programs, are addressing and meeting critical corporate needs. Such evidence is, in turn, dependent on the existence of an effective comprehensive system evaluation process focusing on the strategic contribution of human resource policies and practices.
KeywordsMarketing Assure Volatility
Unable to display preview. Download preview PDF.
- Carroll, Stephen J., “Measuring the Work of a Personnel Department”, Personnel, Vol. 37, July, 1960, pp.49–56.Google Scholar
- Caseio, Wayne F., Costing Human Resources: The Financial Impact of Behavior in Organizations, 2nd Ed. (Boston, Mass: Kent Publishing Co., 1987).Google Scholar
- Glueck, William F., Personnel: A Diagnostic Approach, 3rd edition, (Piano, Texas: Business Publications, Inc., 1982).Google Scholar
- Portwood, James D., “Competency vs. Contribution: A New Model for Organizational Staffing Decisions”, Human Resource Planning, Vol. 4 #2, 1981, pp. 114–128.Google Scholar
- Rabe, W., “Yardsticks for Measuring Personnel Department Effectiveness”, Personnel, Vol. 44, Jan. 1967, pp.56–62.Google Scholar
- Tsui, Anne S., “Personnel Department Effectiveness: A Tripartite Approach”, Industrial Relations, Vol. 23, Spring, 1984, pp. 184–197.Google Scholar
- Walker, James W., Human Resource Planning, (New York: McGraw-Hill, 1980).Google Scholar
- Weitzel, W., and R. Dawis, “Attitude and Opinion Surveys” in ASPA Handbook of Personnel and Industrial Relations, D. Yoder and H.G. Heneman, eds., (Washington, DC: Bureau of National Affairs, 1979).Google Scholar