Abstract
Booher (1978) summarized several studies which demonstrated that when maintenance technicians, with only a minimum of training and experience, use a Job Performance Aid (JPA) their performance meets or exceeds that of technicians with much higher levels of training and experience. Further, when highly skilled technicians use JPAs they make fewer mistakes (Foley, 1973). However, when these research results were applied to technical manuals, the expected improvements were not forthcoming.
This chapter draws heavily on material from a paper by Hartung and O’Neil (1985). Additional comments and discussion are solely the responsibility of the author.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
References
Akscyn, R., (1984, January). “Knowledge Management System: An ntroduction,” TR #152. Pittsburgh, PA: Information Technologies.
Booher, H. R. (1978, July). “Job performance aids: Research and technology tate-of-the-art.” (NPRDC TR 78–26) NPRDC. San Diego, CA. (NTIS No. D A057562)
Dressel, J. D., & Shields, J. L. (1979, April). “Organizational Maintenance Performance,” (RPR 79–8) U.S. Army Research Institute, Alexandria, VA.
Foley, J. P., Jr. (1973, November). “Description and results of the Air Force research and development program for the improvement of maintenance efficiency” (AFHRL-TR-72–72). AFHRL, Brooks, AFB, TX. (NTIS No. AD 771 000).
Hartung, W. E. & O’Neil, H. F., Jr. (1985). Personnel electronic aid for maintenance (PEAM), “Proceedings of the NATO Symposium on Computer Based Instructions in Military Environments.”
Johnson, R. D., Thomas, D. L. & Martin, D. J. (1977, June). “User cceptance and usability of the C-141 Job quite technical order system” AFHRL-TR-77–31). AFHRL, Wright-Patterson Air Force Base, OH. (NTIS o. AD A044 001).
Joyce, R. P., Chenzoff, A. P., Mulligan, J. F., & Mallory, W. J., (1973, December). “Fully proceduralized job performance aids (Vol. I); Draft military specifications for organizational level and intermediate maintenance.” (AFHRL TR 73–43[1]). AFHRL. (NITS No. AD 775702).
Kern, R. P. (1985, April). Modeling users and their use of technical anuals. In T.M. Duffy & R. Waller (Eds.), “Designing Usable Test.” Academic Press.
Kern, R. P. & Hayes, J. F. (1983, November). “Research findings to aid supervisors and trainers in improving maintenance performance” (ARI RP 83–14). (NTIS No. AD A144655). U.S. Army Research Institute, Alexandria VA.
Kieras, D. E. (1985, June). An Augmented Computerized Readability System: Final Report, FR-85/ONR-22.
Orlansky, J., & String, J. (1981, August). “The Performance of Maintenance Technicians on the Job.” (IDA Paper P-1597), Institute for Defense Analysis, Arlington, VA (NTIS AD A104347).
Schurman, D. L., Porsche, A. J., Garbin, C. P. & Joyce, R. P. (1982). Guidelines: Assessing use of information sources and quality of erformance at the work site.“ (ARI Research Note 82–7), U.S. Army esearch Institute, Alexandria, VA. (NTIS No. AD A 125366).
Smillie, R. J. (1985). Design strategies for job performance aids. In T. Duffy and R. Waller (Eds.) “Designing Usable Text.” Academic Press.
Texas Instruments, Inc & XYZYX Information, Corp. (1981, August). PEAM inal Report (Prepared for NTEC & PM TRADE, Contract No 1337–80-C-0134) Lewisville, TX.
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 1987 Plenum Press, New York
About this chapter
Cite this chapter
Hartung, W.E. (1987). Electronic Delivery of Job Performance Aids. In: Seidel, R.J., Weddle, P.D. (eds) Computer-Based Instruction in Military Environments. Springer, Boston, MA. https://doi.org/10.1007/978-1-4613-0915-4_21
Download citation
DOI: https://doi.org/10.1007/978-1-4613-0915-4_21
Publisher Name: Springer, Boston, MA
Print ISBN: 978-1-4612-8243-3
Online ISBN: 978-1-4613-0915-4
eBook Packages: Springer Book Archive