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What is Quality?

  • Chapter
Making Quality Happen

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Abstract

Now that we understand ‘why’ Quality is important and ‘why’ Quality Improvement is so relevant in today’s business climate, we now need to clarify ‘what’ is meant by ‘Quality’.

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Reference

  • The ‘Kan-Ban and ‘Just In Time’ concepts are detailed in Shigeo Shingo’s book, The Toyota Production System.

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Authors and Affiliations

  1. Johnson & Johnson, Health Care Systems Inc., New Jersey, USA

    Roderick M. McNealy (Director of Customer Driven Quality)

Authors
  1. Roderick M. McNealy
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© 1993 Roderick M. McNealy

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Cite this chapter

McNealy, R.M. (1993). What is Quality?. In: Making Quality Happen. Springer, Boston, MA. https://doi.org/10.1007/978-1-4613-0445-6_2

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  • DOI: https://doi.org/10.1007/978-1-4613-0445-6_2

  • Publisher Name: Springer, Boston, MA

  • Print ISBN: 978-0-412-73530-1

  • Online ISBN: 978-1-4613-0445-6

  • eBook Packages: Springer Book Archive

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