Epilogue: Continuous improvement

  • Roderick M. McNealy


Rapid jumps or course changes in our process will disrupt our focus. Quick fixes and miracle cures are not what we need for making Quality happen. There are currently a multitude of Quality acronyms being presented as the latest panacea by their exponents. Several organizations already embarked on a Quality effort have begun jumping from one acronym program to another, thereby completely confusing their organizations that had been focusing on the basic principles of Quality Improvement — the basic blocking and tackling we have already discussed.


Business Process Market Research Continuous Improvement Quality Function Deployment Total Quality Management 
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Copyright information

© Roderick M. McNealy 1993

Authors and Affiliations

  • Roderick M. McNealy
    • 1
  1. 1.Johnson & JohnsonHealth Care Systems Inc.USA

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