Rapid jumps or course changes in our process will disrupt our focus. Quick fixes and miracle cures are not what we need for making Quality happen. There are currently a multitude of Quality acronyms being presented as the latest panacea by their exponents. Several organizations already embarked on a Quality effort have begun jumping from one acronym program to another, thereby completely confusing their organizations that had been focusing on the basic principles of Quality Improvement — the basic blocking and tackling we have already discussed.
KeywordsBusiness Process Market Research Continuous Improvement Quality Function Deployment Total Quality Management
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