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Informatics in Primary Care pp 120–151Cite as

Computer-Based Patient Education Resources and Instruction

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Part of the book series: Health Informatics ((HI))

Abstract

A new adult patient calls to schedule a first-time appointment for a physical exam. A “new patient” packet is mailed and includes descriptive and contact information about the clinic and care team, including the clinic’s Web site, a suggested preview of three health Web sites, and a patient-clinician e-mail address for questions and inquiries. Two days before the patient’s visit, a reminder call about the date and time of the appointment is communicated via an interactive voice response system.

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Authors and Affiliations

  1. University of Washington Medical Center Patient & Family Education Services, University of Washington, Seattle, Washington, USA

    Cezanne Garcia M.P.H., C.H.E.S.

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  1. Cezanne Garcia M.P.H., C.H.E.S.
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Editors and Affiliations

  1. School of Medicine, University of Washington, Box 356340, Seattle, WA, 98195, USA

    Thomas E. Norris M.D. (Associate Dean, Executive Director and Medical Executive, Professor of Family Medicine, Adjunct Professor of Medicine) (Associate Dean, Executive Director and Medical Executive, Professor of Family Medicine, Adjunct Professor of Medicine)

  2. University of Washington Physicians Network, Box 356340, Seattle, WA, 98195, USA

    Thomas E. Norris M.D. (Associate Dean, Executive Director and Medical Executive, Professor of Family Medicine, Adjunct Professor of Medicine) (Associate Dean, Executive Director and Medical Executive, Professor of Family Medicine, Adjunct Professor of Medicine)

  3. Biomedical Informatics, and Health Services, Box 356340, Seattle, WA, 98195, USA

    Thomas E. Norris M.D. (Associate Dean, Executive Director and Medical Executive, Professor of Family Medicine, Adjunct Professor of Medicine) (Associate Dean, Executive Director and Medical Executive, Professor of Family Medicine, Adjunct Professor of Medicine)

  4. Division of Biomedical and Health Informatics and Information School, University of Washington School of Medicine, Box 357155, Seattle, WA, 98195, USA

    Sherrilynne S. Fuller Ph.D. (Professor) (Professor)

  5. University of Washington School of Medicine, Box 359780, Seattle, WA, 98195, USA

    Harold I. Goldberg M.D. (Associate Professor of Medicine) (Associate Professor of Medicine)

  6. Biomedical and Health Informatics, Department of Medical Education, University of Washington, Box 356320, Seattle, WA, 98195, USA

    Peter Tarczy-Hornoch M.D. (Associate Professor and Division Head) (Associate Professor and Division Head)

  7. Division of Neonatology, Department of Pediatrics, University of Washington, Box 356320, Seattle, WA, 98195, USA

    Peter Tarczy-Hornoch M.D. (Associate Professor and Division Head) (Associate Professor and Division Head)

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Garcia, C. (2002). Computer-Based Patient Education Resources and Instruction. In: Norris, T.E., Fuller, S.S., Goldberg, H.I., Tarczy-Hornoch, P. (eds) Informatics in Primary Care. Health Informatics. Springer, New York, NY. https://doi.org/10.1007/978-1-4613-0069-4_9

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  • DOI: https://doi.org/10.1007/978-1-4613-0069-4_9

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