Barriers to Effective Communication

Abstract

Barriers almost inevitably develop when two people attempt to join together in the pursuit of common objectives. Because no two individuals are identical in terms of background, experience, mood, and expectations, the process of coming to know one another involves a series of potential roadblocks as differences are identified and worked through. Many times the flow is smooth, and differences enhance rather than inhibit the relationship. But other times significant barriers evolve, and, if not properly identified, explored, and resolved, they can inhibit the creation of a therapeutic relationship. When the sense of trust, openness, and respect needed to establish this therapeutic relationship (Rogers, 1961b) does not exist, it can impair the other functions of the interview (i.e., determining the nature of the problem, communicating information, and implementing a treatment plan) (Cohen-Cole and Bird, 1986).