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Performance Evaluation of an Information System: An Experiment

  • Vesa Savolainen

Abstract

The process of performance evaluation of information systems (PEIS) is analyzed in this chapter. A generic model of PEIS criteria is then constructed. Measuring dimensions are identified. The application of our PEIS model over the information system life cycle is discussed. One evaluation process in a large company is described. We follow the results presented by Savolainen (1996, cf. also Savolainen, 1993, Savolainen, 1994, Savolainen, 1995). A detailed analysis and description of the PEIS process could take several books. This chapter provides a short overview and conclusions on our experiments.

Keywords

Performance Evaluation Work Satisfaction Office System Opinion Scale Information System Performance 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

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Copyright information

© Springer Science+Business Media New York 1999

Authors and Affiliations

  • Vesa Savolainen

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