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Personas - User Focused Design pp 83–115Cite as

Personas in Use

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Part of the book series: Human–Computer Interaction Series ((HCIS))

Abstract

Whether you work with user journeys, user stories, use cases, scenarios, wire frames, or any other tool that helps you imagine a future system or product, your aim is to understand how different people are going to interact with it.

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Notes

  1. 1.

    You can read more on how to use scenarios for specific interaction at Carroll (2000).

  2. 2.

    In a study from 2008 we observed how a group of designers that were asked to create a scenario often forgot to design the system from the persona’s point of view. Instead, the participants discussed the system and the possibilities they themselves were interested in, especially in discussions about technology, functionality, and marketing issues (Madsen and Nielsen 2008). In a study 10 years later we observed how mixed groups of project participants were able to keep focus on the personas when they were asked to write agile user stories based on an epic for different personas. In the discussions they corrected and aligned their internal scenarios.

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Authors and Affiliations

  1. Department of Business IT, IT University of Copenhagen, Copenhagen, Denmark

    Lene Nielsen

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  1. Lene Nielsen
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Correspondence to Lene Nielsen .

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Nielsen, L. (2019). Personas in Use. In: Personas - User Focused Design. Human–Computer Interaction Series. Springer, London. https://doi.org/10.1007/978-1-4471-7427-1_5

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  • DOI: https://doi.org/10.1007/978-1-4471-7427-1_5

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