Abstract
The philosophy of quality has traditionally focused upon the development and implementation of a corporate wide culture that emphasizes a customer focus, continuous improvement, employee empowerment, and data-driven decision making. The drivers of this philosophy are rooted in the alignment of product and service systems design with customer expectations, along with focusing on quality during all phases of development, production, and delivery. The philosophy is process centric and emphasizes the reduction of variability as well as a continuous improvement in the functionality of the final product or service.
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Reference
Evans, J. R., Lindsey, W. M. (2008). Managing for quality and performance excellence (9th ed.). Mason, OH: South-Western Cengage Learning.
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© 2015 Springer-Verlag London
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Kenyon, G.N., Sen, K.C. (2015). The Philosophy of Quality. In: The Perception of Quality. Springer, London. https://doi.org/10.1007/978-1-4471-6627-6_4
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DOI: https://doi.org/10.1007/978-1-4471-6627-6_4
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Online ISBN: 978-1-4471-6627-6
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