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Open Service Innovation: Literature Review and Directions for Future Research

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The Handbook of Service Innovation

Abstract

Open service innovation enables business service firms to realize service innovations through engaging in external partnerships. The results of a review of studies investigating open innovation in a business service context indicate that prior work (1) primarily drew on a learning lens to explain service innovation and (2) adopted three levels of analysis, that is, alliance, alliance portfolio, and network, resulting in three disconnected research streams. In this chapter, we review each research stream and suggest future research opportunities. In addition, we suggest that factors tied to the three analysis levels directly and interactively influence service innovation. Therefore, we propose a multi-level open service innovation framework that can guide future research.

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Notes

  1. 1.

    * Studies included in the review of the alliance service innovation literature; ** Studies included in the review of the alliance portfolio service innovation literature; *** Studies included in the review of the alliance network service innovation literature.

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Authors and Affiliations

  1. VU University Amsterdam, De Boelelaan 1105, 1081 HV, Amsterdam, The Netherlands

    Alexander Alexiev, Brian Tjemkes, Marc Bahlmann, Ard-Pieter de Man & Hajar Siamar

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  1. Alexander Alexiev
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  2. Brian Tjemkes
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  3. Marc Bahlmann
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  4. Ard-Pieter de Man
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  5. Hajar Siamar
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Corresponding author

Correspondence to Brian Tjemkes .

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Editors and Affiliations

  1. UTS Business School, University of Technology Sydney, Broadway, Australia

    Renu Agarwal

  2. University of the Sunshine Coast, Queensland, Australia

    Willem Selen

  3. UTS Business School, University of Technology, Sydney, Australia

    Göran Roos

  4. UTS Business School, University of Technology Sydney, Sydney, Australia

    Roy Green

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Alexiev, A., Tjemkes, B., Bahlmann, M., de Man, AP., Siamar, H. (2015). Open Service Innovation: Literature Review and Directions for Future Research. In: Agarwal, R., Selen, W., Roos, G., Green, R. (eds) The Handbook of Service Innovation. Springer, London. https://doi.org/10.1007/978-1-4471-6590-3_3

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  • DOI: https://doi.org/10.1007/978-1-4471-6590-3_3

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