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Open Service Innovation: Literature Review and Directions for Future Research

  • Alexander Alexiev
  • Brian TjemkesEmail author
  • Marc Bahlmann
  • Ard-Pieter de Man
  • Hajar Siamar
Chapter

Abstract

Open service innovation enables business service firms to realize service innovations through engaging in external partnerships. The results of a review of studies investigating open innovation in a business service context indicate that prior work (1) primarily drew on a learning lens to explain service innovation and (2) adopted three levels of analysis, that is, alliance, alliance portfolio, and network, resulting in three disconnected research streams. In this chapter, we review each research stream and suggest future research opportunities. In addition, we suggest that factors tied to the three analysis levels directly and interactively influence service innovation. Therefore, we propose a multi-level open service innovation framework that can guide future research.

Keywords

Business services Open innovation Alliance Alliance portfolio Network Learning 

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Copyright information

© Springer-Verlag London 2015

Authors and Affiliations

  • Alexander Alexiev
    • 1
  • Brian Tjemkes
    • 1
    Email author
  • Marc Bahlmann
    • 1
  • Ard-Pieter de Man
    • 1
  • Hajar Siamar
    • 1
  1. 1.VU University AmsterdamAmsterdamThe Netherlands

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