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Towards the Development of a Cloud Service Capability Assessment Framework

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Continued Rise of the Cloud

Part of the book series: Computer Communications and Networks ((CCN))

Abstract

Considering the complexity of today’s service environment, Small-to-Medium sized Enterprises (SMEs) cannot afford to accept the status quo of service operations, and therefore, they must have some clear business analytics objectives to reach. Without clear metric objectives, organisations are almost destined for disaster since the allocation of resources may not have responded to the demand exerted from outside of the organisation. This is particularly true within a complex and rapidly changing cloud computing environment. The cloud dynamic ecosystem is moving toward a collection of services which interoperate across the Internet. This chapter offers a discussion on an approach to assessing cloud capabilities through cloud service capability assessment framework (CSCAF). Service metrics play a critical role in CSCAF that presents managers with a practical framework to carry out cloud capability assessments. The process may be simply described as publishing, retrieving, and managing cloud service descriptions, service publications which are matched with descriptions of consumer’s requirements and service matching.

An erratum to this chapter can be found at http://dx.doi.org/10.1007/978-1-4471-6452-4_16

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Acknowledgement

This research was undertaken at the Irish Centre of Cloud Computing and Commerce (IC4) and funded by Enterprise Ireland and the IDA.

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Authors and Affiliations

  1. Department of Marketing and Management, University of Limerick, Limerick, Ireland

    Noel Carroll

  2. School of Computing, Dublin City University, Dublin 9, Glasnevin, Ireland

    Markus Helfert & Theo Lynn

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  1. Noel Carroll
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  2. Markus Helfert
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  3. Theo Lynn
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Corresponding author

Correspondence to Noel Carroll .

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Editors and Affiliations

  1. University of Derby, United Kingdom

    Zaigham Mahmood

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Carroll, N., Helfert, M., Lynn, T. (2014). Towards the Development of a Cloud Service Capability Assessment Framework. In: Mahmood, Z. (eds) Continued Rise of the Cloud. Computer Communications and Networks. Springer, London. https://doi.org/10.1007/978-1-4471-6452-4_12

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  • DOI: https://doi.org/10.1007/978-1-4471-6452-4_12

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