Advertisement

Epilogue

  • D. N. P. MurthyEmail author
  • Nat Jack
Chapter
  • 1.2k Downloads
Part of the Springer Series in Reliability Engineering book series (RELIABILITY)

Abstract

Assets (products, plants and infrastructures) are getting more complex, expensive and require specialised service support. As a result, businesses need to critically evaluate four different options before making any decisions regarding a new asset.

Keywords

Dispute Resolution Stackelberg Game Nash Game Interesting Case Study Symmetric Information 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

References

  1. Albaum G, Wiley J (2010) Consumer perceptions of extended warranties and service providers. J Consum Mark 27:516–523CrossRefGoogle Scholar
  2. Anderson PF, Bird MM (1980) Marketing to the industrial lease buyer. Ind Mark Manag 9:111–116CrossRefGoogle Scholar
  3. Blischke WR, Murthy DNP (1996) Product Warranty Handbook. Marcel Dekker, New YorkGoogle Scholar
  4. Chen KY, Huang S (2005) Durable goods lease contracts and used-goods market behavior: an experimental study. Exp Bus Res 2:1–19CrossRefzbMATHGoogle Scholar
  5. Chu J, Chintagunta PK (2009) Quantifying the economic value of warranties in the US sever market. Mark Sci 28:99–121CrossRefGoogle Scholar
  6. Fakhoury B, Alhamed H (2008) Life cycle cost based model for successful maintenance outsourcing process—case study. Thesis No. TD025/2008, Department of Terotechnology, Vaxjo University, SwedenGoogle Scholar
  7. Huysentruyt M, Read D (2010) How do people value extended warranties? Evidence from two field surveys. J Risk Uncertainty 40:197–218CrossRefGoogle Scholar
  8. Lai JHK, Yik FWH, Jones P (2004) Disputes arising from vaguely defined contractual responsibilities in building service contracts. Facilities 22:44–52CrossRefGoogle Scholar
  9. Mont O, Dalhammar C, Jacobsson N (2006) A new business model for baby prams based on leasing and product remanufacturing. J Cleaner Prod 14:1509–1518CrossRefGoogle Scholar
  10. Murthy DNP, Djamaludin I (2002) Product warranty—A review. Int J of Prod Econ 79:231–260Google Scholar
  11. Ng ICL, Nudurupati SS (2009) Outcome-based service contracts in the defence industry—mitigating the challenges. J Serv Manag 21:656–674CrossRefGoogle Scholar
  12. Ng ICL, Maull R, Yip N (2009) Outcome-based contracts as a driver for systems thinking and service-dominant logic in service science: evidence from the defence industry. Eur Manag J 27:377–387CrossRefGoogle Scholar
  13. Oum TH, Zhang A, Zhang Y (2000) Optimal demand for operating leases of aircraft. Transp Res Part B 34:17–29CrossRefGoogle Scholar
  14. Palfrey T, Romer T (1983) Warranties, performance, and the resolution of buyer-seller disputes. Bell J Econ 14:97–117CrossRefGoogle Scholar
  15. Stenbeck T (2004) Incentives to innovations in road and rail maintenance and operations. Licentiate thesis, Department of Infrastructure, Royal Institute of Technology, StockholmGoogle Scholar
  16. Sturgeon J (2005) New incentives heat up auto leasing. http://www.bankrate.com/brm/news/auto/20050713a1.asp

Copyright information

© Springer-Verlag London 2014

Authors and Affiliations

  1. 1.School of Mechanical and Mining EngineeringUniversity of QueenslandBrisbaneAustralia
  2. 2.Dundee Business SchoolUniversity of Abertay DundeeDundeeUK

Personalised recommendations