Abstract
Assets (products, plants and infrastructures) are getting more complex, expensive and require specialised service support. As a result, businesses need to critically evaluate four different options before making any decisions regarding a new asset.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Notes
- 1.
Palfrey and Romer (1983) deal with dispute resolution in the context of BWs.
References
Albaum G, Wiley J (2010) Consumer perceptions of extended warranties and service providers. J Consum Mark 27:516–523
Anderson PF, Bird MM (1980) Marketing to the industrial lease buyer. Ind Mark Manag 9:111–116
Blischke WR, Murthy DNP (1996) Product Warranty Handbook. Marcel Dekker, New York
Chen KY, Huang S (2005) Durable goods lease contracts and used-goods market behavior: an experimental study. Exp Bus Res 2:1–19
Chu J, Chintagunta PK (2009) Quantifying the economic value of warranties in the US sever market. Mark Sci 28:99–121
Fakhoury B, Alhamed H (2008) Life cycle cost based model for successful maintenance outsourcing process—case study. Thesis No. TD025/2008, Department of Terotechnology, Vaxjo University, Sweden
Huysentruyt M, Read D (2010) How do people value extended warranties? Evidence from two field surveys. J Risk Uncertainty 40:197–218
Lai JHK, Yik FWH, Jones P (2004) Disputes arising from vaguely defined contractual responsibilities in building service contracts. Facilities 22:44–52
Mont O, Dalhammar C, Jacobsson N (2006) A new business model for baby prams based on leasing and product remanufacturing. J Cleaner Prod 14:1509–1518
Murthy DNP, Djamaludin I (2002) Product warranty—A review. Int J of Prod Econ 79:231–260
Ng ICL, Nudurupati SS (2009) Outcome-based service contracts in the defence industry—mitigating the challenges. J Serv Manag 21:656–674
Ng ICL, Maull R, Yip N (2009) Outcome-based contracts as a driver for systems thinking and service-dominant logic in service science: evidence from the defence industry. Eur Manag J 27:377–387
Oum TH, Zhang A, Zhang Y (2000) Optimal demand for operating leases of aircraft. Transp Res Part B 34:17–29
Palfrey T, Romer T (1983) Warranties, performance, and the resolution of buyer-seller disputes. Bell J Econ 14:97–117
Stenbeck T (2004) Incentives to innovations in road and rail maintenance and operations. Licentiate thesis, Department of Infrastructure, Royal Institute of Technology, Stockholm
Sturgeon J (2005) New incentives heat up auto leasing. http://www.bankrate.com/brm/news/auto/20050713a1.asp
Author information
Authors and Affiliations
Corresponding author
Rights and permissions
Copyright information
© 2014 Springer-Verlag London
About this chapter
Cite this chapter
Murthy, D.N.P., Jack, N. (2014). Epilogue. In: Extended Warranties, Maintenance Service and Lease Contracts. Springer Series in Reliability Engineering. Springer, London. https://doi.org/10.1007/978-1-4471-6440-1_12
Download citation
DOI: https://doi.org/10.1007/978-1-4471-6440-1_12
Published:
Publisher Name: Springer, London
Print ISBN: 978-1-4471-6439-5
Online ISBN: 978-1-4471-6440-1
eBook Packages: EngineeringEngineering (R0)