Skip to main content

A Framework for the Improvement of Collaboration and Human-Computer-Human Interaction in Organizational Environments

  • Chapter
  • First Online:
New Trends in Interaction, Virtual Reality and Modeling

Abstract

The evolution of collaboration-related technologies opens new possibilities regarding the improvement of Human-Computer-Human Interaction processes and collective activities that occur within organizational environments. Part of the success of this improvement resides in the development of systems that equally fit the needs of both target organizations and end users. To meet these needs, it is necessary on the one hand to satisfy the requirements referred to intrinsic aspects of organizational structures and activities and to the diversity of skills and preferences observed in members of the organization itself on the other. For this reason, we introduce a framework based on the use of modeling and component composition techniques, which is intended to simplify the development of organizational collaborative systems, assisting developers in dealing with the requirements addressed above, and promote the involvement of end users in the software life cycle, by adding tailorability properties to final systems.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 39.99
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 54.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info
Hardcover Book
USD 54.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

References

  1. Lieberman, H., Paternò, F., Klann, M., & Wulf, V. (2006). End-user development: An emerging paradigm (Human-computer interaction series, Vol. 9). Netherlands: Springer.

    Book  Google Scholar 

  2. Antonaya, S. L., & Bravo, C. (2010). Towards a framework for the development of CSCW systems. In Proceedings of the Seventh International Conference on Cooperative Design, Visualization and Engineering. LNCS (Vol. 6240, pp. 117–120). Heidelberg: Springer.

    Google Scholar 

  3. Jing, Li. (2012). A location approach of sharing-resource in business collaboration system. In Proceedings of the Second International Conference on Green Communications and Networks (Vol. 1. LNCS, Vol. 223, pp. 607–613). Gandía (Valencia), Spain: Springer-Verlag Berlin Heidelberg.

    Google Scholar 

  4. Bannon, L. J., & Schmidt, K. (1989). CSCW: Four characters in search of a context. In Proceedings of the First European Conference on Computer Supported Cooperative Work(pp. 358–372). Gatwick, London: ACM Press.

    Google Scholar 

  5. Yankee Group: Communication, Collaboration, Coordination: The “Three Cs” of Workgroup Computing. (1995). Yankee watch (Vol. 3, No. 3).

    Google Scholar 

  6. Ackerman, M. S. (2000). The intellectual challenge of CSCW: The gap between social requirements and technical feasibility. Journal of Computer-Human Interaction, 15(2), 179–203.

    Article  Google Scholar 

  7. Leifer, R. (1988). Matching computer-based information systems with organizational structures. MIS Quarterly, 12(1), 63–73.

    Article  MathSciNet  Google Scholar 

  8. Penichet, V., Lozano, M. D., & Gallud, J. A. (2006). Ontología para Estructuras Organizativas Colaborativas. In Proceedings del VII Congreso Internacional de Interacción Persona Ordenador. Universidad de Castilla – La Mancha. Puertollano, Spain.

    Google Scholar 

  9. Molina, A. I., Redondo, M. A., Ortega, M., & Hoppe, U. (2008). CIAM: A methodology for the development of groupware user interfaces. Journal of Computer Science, 14(9), 1435–1446.

    Google Scholar 

  10. Booth, P. (1991). Errors and theory in human-computer interaction. Acta Psychologica, 78, 69–96. Elsevier.

    Article  MathSciNet  Google Scholar 

  11. Kueng, P. (2000). The effects of workflow systems on organizations: A qualitative study. In Business process management, models, techniques, and empirical studies (LNCS, Vol. 1806, pp. 301–316). Springer-Verlag Berlin: Heidelberg.

    Chapter  Google Scholar 

  12. Paternò, F., Mancini, C., & Meniconi, S. (1997). ConcurTaskTrees: A diagrammatic notation for specifying task models. In Proceedings of the IFIP-TC13 International Conference on Human-Computer Interaction (Vol. 96, pp. 362–369). London.

    Google Scholar 

  13. Van der Aalst, W. M. P., & ter Hofstede, A. H. M. (2005). YAWL: Yet another workflow language. Journal of Information Systems, 30(4), 254–275.

    Google Scholar 

  14. Slagter, R., Biemans, M., & ter Hofte, H. (2001). Evolution in use of groupware: Facilitating tailoring to the extreme. In Proceedings of the Seventh International Workshop on Groupware. (pp. 68–73). IEEE: Darmstadt, Germany.

    Google Scholar 

  15. Greenberg, S., & Roseman, M. (1996). Building real-time groupware with Groupkit, a groupware toolkit. ACM Transactions on Computer-Human Interaction (TOCHI), 3(1), 66–106.

    Article  Google Scholar 

  16. Stiemerling, O., & Cremers, A. B. (2000). The EVOLVE project: Component-based tailorability for CSCW applications. AI and Society, 14, 120–141.

    Article  Google Scholar 

  17. Vizcaino, A., García, F., Caballero, I., Villar, J. C., & Piattini, M. (2012). Towards an ontology for global software development. IET Software, 6(3), 214–225. IEEE.

    Article  Google Scholar 

Download references

Author information

Authors and Affiliations

Authors

Corresponding author

Correspondence to Sergio López Antonaya .

Editor information

Editors and Affiliations

Rights and permissions

Reprints and permissions

Copyright information

© 2013 Springer-Verlag London

About this chapter

Cite this chapter

Antonaya, S.L., Santos, C.B., Casero, J.G. (2013). A Framework for the Improvement of Collaboration and Human-Computer-Human Interaction in Organizational Environments. In: Penichet, V., Peñalver, A., Gallud, J. (eds) New Trends in Interaction, Virtual Reality and Modeling. Human–Computer Interaction Series. Springer, London. https://doi.org/10.1007/978-1-4471-5445-7_3

Download citation

  • DOI: https://doi.org/10.1007/978-1-4471-5445-7_3

  • Published:

  • Publisher Name: Springer, London

  • Print ISBN: 978-1-4471-5444-0

  • Online ISBN: 978-1-4471-5445-7

  • eBook Packages: Computer ScienceComputer Science (R0)

Publish with us

Policies and ethics