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Supply Chain Strategies, Issues and Models pp 63–98Cite as

Six Sigma in Supply Chain

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Abstract

Customer satisfaction and competitiveness are in the centre of attention for any quality improvement and performance measurement practice in integration with supply chain (SC). The new perspective of quality improvement in SC demands improvement in profitability besides the customer satisfaction and competitiveness. Enhancing both customer satisfaction and profitability through having a customer- and profit-focussed corporate vision is required to perceive the strength of supply chain management (SCM) (Sila et al. 2006; Lado et al. 2011). The necessity of a dynamic, systematic and reliable process-based performance measurement tool to improve SC and logistics measures as future requirement in SC (Thakkar et al. 2009), and a more rigorous and less complicated quality improvement tool in logistics and SCM (Forslund et al. 2009 and Shams-ur-Rehman 2006); and acknowledgement of versatility between Six Sigma and SCM (Yang et al. 2007 and Dasgupta 2003) have already been indicated by researchers.

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Authors and Affiliations

  1. Newcastle Business School, Northumbria University, City Campus East 1, Newcastle Upon Tyne, NE1 8ST, UK

    Alireza Shokri

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  1. Alireza Shokri
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Correspondence to Alireza Shokri .

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Editors and Affiliations

  1. Department of Business Systems, University of Bedfordshire Business School, Luton, United Kingdom

    Usha Ramanathan

  2. University of Bedfordshire Business Scho, Luton, Bedfordshire, United Kingdom

    Ramakrishnan Ramanathan

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Shokri, A. (2014). Six Sigma in Supply Chain. In: Ramanathan, U., Ramanathan, R. (eds) Supply Chain Strategies, Issues and Models. Springer, London. https://doi.org/10.1007/978-1-4471-5352-8_4

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  • DOI: https://doi.org/10.1007/978-1-4471-5352-8_4

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  • Online ISBN: 978-1-4471-5352-8

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