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Fostering Collaborative Redesign of Work Practice: Challenges for Tools Supporting Reflection at Work

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ECSCW 2013: Proceedings of the 13th European Conference on Computer Supported Cooperative Work, 21-25 September 2013, Paphos, Cyprus

Abstract

Reflection is a well-known mechanism to learn from experience. Often, it has been investigated from an educational viewpoint or as a formalised procedure such as in project debriefing. Based on an analysis of three case studies, we show that collaborative reflection is much more embedded in daily work and that it supports collaborative, bottom-up redesign of work. We found that processes of work redesign alternate between individual and collaborative reflection and identified reasons for collaborative reflection as well as criteria for selecting reflection partners. We also identified perspective exchange, attribution and (re-)appraisal of past situations to be decisive for collaborative reflection and how it supports finding adequate levels of work redesign and partners needed to implement change. From this, we describe five themes for the design of support for collaborative reflection as a means for work redesign.

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Acknowledgments

MIRROR is funded under the FP7 of the European Commission (project number 257617). We would like to thank our colleagues for their contributions and valuable input during discussions. Special thanks go to Andrea, Anne, Dominik, Ian, Kevin, Manuel, Malcolm, Samia and Volker for allowing us to gain deep insights into reflection in their respective organisation.

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Authors and Affiliations

  1. Ruhr-University of Bochum, Bochum, Germany

    Michael Prilla

  2. TU Graz and Know Center, Graz, Austria

    Viktoria Pammer

  3. Norwegian University of Science and Technology, Trondheim, Norway

    Birgit Krogstie

Authors
  1. Michael Prilla
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  2. Viktoria Pammer
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  3. Birgit Krogstie
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Corresponding author

Correspondence to Michael Prilla .

Editor information

Editors and Affiliations

  1. Department of Computer Science, Aarhus University, Abogade 34, Aarhus, 8200, Denmark

    Olav W. Bertelsen

  2. C3RI, Sheffield Hallam University, Arundel Street 153, Sheffield, S1 2NU, United Kingdom

    Luigina Ciolfi

  3. Xerox Research Group Europe, chemin de Maupertuis 6, Grenoble, 38240, France

    Maria Antonietta Grasso

  4. Department of Computer Science, University of Cyprus, University Avenue 1, Aglantzia, Nicosia, 2109, Cyprus

    George Angelos Papadopoulos

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Prilla, M., Pammer, V., Krogstie, B. (2013). Fostering Collaborative Redesign of Work Practice: Challenges for Tools Supporting Reflection at Work. In: Bertelsen, O., Ciolfi, L., Grasso, M., Papadopoulos, G. (eds) ECSCW 2013: Proceedings of the 13th European Conference on Computer Supported Cooperative Work, 21-25 September 2013, Paphos, Cyprus. Springer, London. https://doi.org/10.1007/978-1-4471-5346-7_13

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  • DOI: https://doi.org/10.1007/978-1-4471-5346-7_13

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  • Print ISBN: 978-1-4471-5345-0

  • Online ISBN: 978-1-4471-5346-7

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