Errors: An Inherent Part of Human-System Performance

  • Frank E. Ritter
  • Gordon D. Baxter
  • Elizabeth F. Churchill
Chapter

Abstract

In this chapter we consider how errors contribute to accidents, large and small, and what we can do about them. We discuss the problem of post-hoc analyses, the types of human error that can occur, and how to design systems in such a way that the errors can be appropriately managed. The examples illustrate how user’s characteristics in terms of psycho-physiology, fatigue, cognitive processing, and social situations can all contribute to failures. We especially note the importance of Norman’s (and others’) main guideline about needing to design for error.

Keywords

Fatigue Arthritis Transportation Smoke Bleach 

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Copyright information

© Springer-Verlag London 2014

Authors and Affiliations

  • Frank E. Ritter
    • 1
  • Gordon D. Baxter
    • 2
  • Elizabeth F. Churchill
    • 3
  1. 1.College of ISTThe Pennsylvania State UniversityUniversity ParkUSA
  2. 2.School of Computer ScienceUniversity of St AndrewsSt AndrewsUK
  3. 3.eBay Research LabsSan JoseUSA

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