Case Study: Level of Service Criteria for Critical Rotating Assets

  • S. Haines
  • M. R. Hodkiewicz
Conference paper
Part of the Lecture Notes in Mechanical Engineering book series (LNME)


This case study describes how the process of developing an asset management plan, adapted from the infrastructure industry, is used to translate organizational objectives to tangible operational, reliability, contractual, and regulatory objectives at the asset level. In this case, the assets are gas-turbine or reciprocating compressors critical to the organizational performance of a gas transmission company. The key to this process is the establishment of ‘level of service’ (LOS) criteria against which asset performance and the performance of the processes that support their operation are assessed. These LOS criteria, their measures and targets, are explicitly linked to the organization’s business plan and aligned with key policies. There are specific challenges to selecting performance measures associated with compressors in gas transmission lines and these are discussed. The process allows for performance comparison of the 68 compressors, supporting risk identification, operational improvements, and knowledge sharing. This view of a single asset class across the business units ‘horizontal asset management’ also identifies common risks and opportunities for technical improvement. The business case for investment in technical projects such as prognostics is enhanced as success can be leveraged across a number of critical units in the business and performance improvement assessed against common measures.


Asset Management Centrifugal Compressor Asset Class Organizational Objective Risk Priority Number 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


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Copyright information

© Springer-Verlag London 2014

Authors and Affiliations

  1. 1.University of Western AustraliaPerthAustralia

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