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Engineering Asset Management 2011 pp 321–329Cite as

Managing Risks in Service Value Networks

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Part of the book series: Lecture Notes in Mechanical Engineering ((LNME))

Abstract

Development of successful service concepts is a prerequisite for success. Developing business through service excellence is one way of surviving competition while improving customer service and loyalty. Service value is created in a network context, and the structure and dynamics of the value network and customer expectations influence the complexity of service delivery. This needs to be taken into account when considering the management of risks. The traditional emphasis on of risk management has been on protecting the system, and its users, from the failures in the system. When considering the performance of a system in its larger commercial and political environment, uncertainty may provide opportunities as well as threats. The key research question in this paper is how to develop new service business and manage risks in service value networks taking into account both threats and opportunities related to the services’ value creation.

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Author information

Authors and Affiliations

  1. VTT Technical Research Centre of Finland, 1300, 33101, Tampere, Finland

    T. Uusitalo, K. Palomäki & E. Kupi

Authors
  1. T. Uusitalo
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  2. K. Palomäki
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  3. E. Kupi
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Corresponding author

Correspondence to T. Uusitalo .

Editor information

Editors and Affiliations

  1. Dept. Mechanical, Industrial & Nuclear Engineering (MINE), University of Cincinnati College of Engineering, Cincinnati, Ohio, USA

    Jay Lee

  2. University of Michigan Dept. Mechanical Engineering, Ann Arbor, Michigan, USA

    Jun Ni

  3. Missouri University of Technology, Rolla, USA

    Jagnathan Sarangapani

  4. Management (CIEAM), Queensland University of Technology Centre for Integrated Engineering Asset, Brisbane, Queensland, Australia

    Joseph Mathew

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© 2014 Springer-Verlag London

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Cite this paper

Uusitalo, T., Palomäki, K., Kupi, E. (2014). Managing Risks in Service Value Networks. In: Lee, J., Ni, J., Sarangapani, J., Mathew, J. (eds) Engineering Asset Management 2011. Lecture Notes in Mechanical Engineering. Springer, London. https://doi.org/10.1007/978-1-4471-4993-4_29

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  • DOI: https://doi.org/10.1007/978-1-4471-4993-4_29

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  • Publisher Name: Springer, London

  • Print ISBN: 978-1-4471-4992-7

  • Online ISBN: 978-1-4471-4993-4

  • eBook Packages: EngineeringEngineering (R0)

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