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The Service Offshoring Code: Location Efficiencies for German Firms

Chapter

Abstract

Due to unique task characteristics, different location requirements exist, which ultimately lead to unique location considerations. Based on our research, five decision factors are identified for service offshoring: wages, education, infrastructure, cultural distance, and corruption. Considering these decision factors, efficiencies for the offshoring locations are computed with a data envelopment analysis from a German point of view. The research concludes that the most efficient service offshoring countries, with an average efficiency of 97 %, are the Netherlands, Switzerland, the United Kingdom, and the United States.

Keywords

Service offshoring Location efficiencies DEA  

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Copyright information

© Springer-Verlag London 2013

Authors and Affiliations

  • Robert Fraunhoffer
    • 1
  • Amit Karna
    • 1
  • Florian Täube
    • 1
  1. 1.EBS Business SchoolOestrich-WinkelGermany

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