A Framework for Evaluating the Social Responsibility Quality of Reverse Logistics

  • Ioannis E. NikolaouEmail author
  • Konstantinos I. Evangelinos


This chapter proposes the combination of basic principles of corporate social responsibility (CSR) with reverse logistics (RL) systems as a means of developing a social responsibility quality framework for evaluating RL procedures. More specifically, this chapter provides an overall framework including indicators for measuring reverse logistics social responsibility quality based on the triple bottom line approach (namely economic, environmental, and social aspects). This framework helps to tackle the weakness of the present environmental and sustainable RL systems. These are mainly based on measuring a limited number of social aspects, which are necessary for having a clearer picture of the quality performance of RL systems. The suggested framework could also play a critical role in measuring the contribution of a firm to sustainable development quality within the RL context.


Corporate Social Responsibility Supply Chain Supply Chain Management Reverse Logistics Global Reporting Initiative 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


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Copyright information

© Springer-Verlag London 2013

Authors and Affiliations

  • Ioannis E. Nikolaou
    • 1
    Email author
  • Konstantinos I. Evangelinos
    • 2
  1. 1.Department of Environmental EngineeringDemocritus University of ThraceXanthiGreece
  2. 2.Department of Environmental StudiesUniversity of the AegeanMytiliniGreece

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