A Quality Framework in Closed Loop Supply Chains: Opportunities for Value Creation
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Quality issues and “uncertainties” are encountered in almost every aspect of closed loop supply chains (CLSCs). In this chapter, we analyze the CLSC processes with a focus on quality. We find that quality of returned products is the major source of uncertainty and thus a major determinant of value in CLSCs. However, we observe that there is a gap in the literature when it comes to identifying and properly defining all relevant quality dimensions and the ways in which they affect CLSC processes. In our chapter, we start with an investigation of existing definitions of quality, link them to the different stages of CLSCs, and propose a new framework summarizing the integration of quality within CLSC processes. We also relate our framework to other frameworks that can be found in the literature and show how the former may help to improve value creation in CLSCs.
KeywordsSupply Chain Total Quality Management Product Recovery Quality Framework Closed Loop Supply Chain
We thank the Dutch Institute for Advanced Logistics (DINALOG; www.dinalog.nl) for their support of this research.
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