Stakeholder Analysis Process Using Cognitive Mapping

  • Brenda Carolina Lopez Villafranca
  • Geilson Loureiro
Conference paper


The stakeholder analysis is the starting point in Systems Engineering. The outcome of the analysis affects the whole development effort until the validation phase; hence the importance and criticality in understanding the stakeholder needs, which represent the problem to be solved. This paper aims to propose a Process of Stakeholder Analysis using cognitive mapping through a practical example of its application. The cognitive approach proposed brings some benefits needed to give completeness to the stakeholder analysis. Some of these benefits are the graphic visualization of the problem, a structured elicitation of root needs and its rationale.


Systems engineering Stakeholder analysis Cognitive map IDEF0 


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Copyright information

© Springer-Verlag London 2013

Authors and Affiliations

  • Brenda Carolina Lopez Villafranca
    • 1
  • Geilson Loureiro
    • 2
  1. 1.Technological Institute of Aeronautics (ITA)Sao Jose dos CamposBrazil
  2. 2.National Institute for Space Research (INPE)Sao Jose dos CamposBrazil

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